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Employee and family assistance plan

Employee & Family Assistance Plan

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TELUS Health's Employee and Family Assistance Plan (EFAP) is a confidential service available to employees and their dependents, at no cost, to help support wellbeing. TELUS Health has a variety of services, including counselling, financial and legal consultation, childcare and eldercare locator tools, and much more. 

To learn more about the services available to 91ºÚÁϱ¬ÁÏ employees or to book a presentation for your team about EFAP or WellBeing and WorkLife, contact Staff Wellness. 

TELUS Health services are available 24 hours a day, 7 days a week, at 1.866.424.0699.

Why use the services? 

The EFAP is designed to help you tackle wellbeing challenges, achieve better balance and prevent problems from becoming overwhelming. Services provided can support you through life stages and transitions including family challenges, career changes, grief or planning retirement. Counsellors can also help you deal with depression, anxiety, fear, substance use issues, and provide immediate assistance in times of crisis. 

Services

Achieve wellbeing 

  • Stress
  • Mental health concerns
  • Grief and loss 
  • Crisis situations 

 

Manage relationships and family 

  • Communication
  • Separation/divorce
  • Parenting 

 

Deal with workplace challenges 

  • Stress
  • Performance
  • Work-life balance 

Tackle addictions 

  • Alcohol
  • Drugs
  • Tobacco/Nicotine
  • Gambling 

 

Find child and elder care resources 

  • Child care
  • Schooling
  • Nursing/retirement homes 

Get legal advice 

  • Family law
  • Separation/divorce
  • Custody 

 

Receive financial guidance 

  • Debt management
  • Bankruptcy
  • Retirement 

How to access

All of the services offered by TELUS Health are strictly confidential. TELUS Health is committed to protecting all personal information and to ensuring privacy. Call toll-free, 24 hours a day, 7 days a week to book appointments or access immediate help.

Telephone


Toll-free anywhere in North America

1.866.424.0699
 

International (outside North America)

1.905.886.3605

 

For Faculty and Staff in Qatar: 00800-100-090

 

TTY

1.877.338.0275

 

Online resources

Access online services and resources from TELUS Health at no extra cost to you. With the 91ºÚÁϱ¬ÁÏ access code, you will be connected with a library of self-help options as well as a pathway to connect with a counsellor. 

TELUS Health keeps all your profile information confidential. Your employer will not be told who accesses any of these EFAP resources.

TELUS Health Information

Current Employees

This service is available at no cost to all benefit-eligible* employees and their immediate family members* from the date of hire.

Former Employees

In certain circumstances described below, assistance is extended to former employees or their immediate families for a specific period of time:

 

  • 60 days following retirement
  • 30 days following termination
  • 60 days for family members of a deceased employee
  • 0 days following resignation

*Benefit eligible employees are defined in the FAQ section below.

*Immediate family members are defined in the FAQ section below.

To learn more about the Employee and Family Assistance Plan, a presentation can be requested.

When you contact your EFAP provider, you will speak with a qualified intake consultant who will:

  • Assess your situation. For safety reasons you will always be asked if you may cause potential harm to self or others whenever you call.
  • Ask you a few brief questions, including the name of your organization and some basic demographic information.
  • Assess your needs and preferences, and guide you to the assistance best suited to resolving your concerns.

It is important to know, you do not need to know what service you want, you just need to provide information about what you are currently experiencing. All of the information shared with the EFAP provider is strictly confidential and will not be shared with anyone.

Counselling services are confidential and professional. Assessments and guidance are offered that may help with many personal challenges including, but not limited to:

  • Stress management
  • Depression and anxiety
  • Alcohol/drug use
  • Marital and relationship issues